After you request group pricing, most companies get an invoice right away, because most requests are invoiced the moment the form is submitted. You pay that one invoice in advance, send one roster, and every officer on it receives an account and login by email, already enrolled. Officers work through the online portions at their own pace while you watch progress from a manager login, and the in-person sessions are booked afterward on dates that suit your roster.
That is the whole sequence. The rest of this post walks through each step so you know what to expect, what to have ready, and where the decisions actually sit.
What should I have ready before I fill out the form?
Three answers cover almost everything. Having them settled before you open the group training request form keeps the process quick:
- How many officers. Group pricing and group scheduling start at five officers. If you have fewer, they can enroll individually at the published course rates instead.
- Which training. Either the Security Career Fastrack (the full path from Level 2 through Level 4) or one specific course for the whole group, such as Level 2, Level 3, Level 4, OC Pepper Spray or Armed Security Recertification.
- Where the in-person portions will happen. At your facility, with the instructor traveling to you, or at East Texas Rifle and Pistol Club in Longview, Texas.
If you want an instructor on site, know which state your facility is in. On-site travel covers 38 states. Companies in the states outside that area (California, Hawaii, Illinois, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Rhode Island and Washington) can still train in Longview, which is open to a company based in any state.
How fast will I get an invoice?
For most requests, immediately. The invoice is generated when you submit the form, so there is no back-and-forth waiting for a quote to come back.
Some requests need a second look before they can be invoiced. If yours is one of them, you get a reply within one business day.
What does the invoice cover?
Every officer on the booking, on one invoice, payable in advance. Your officers pay nothing themselves, so nobody on your roster has to put a class on a personal card and wait to be reimbursed.
The Fastrack is $500 per officer. Bought separately, its four courses come to $589.95, so the Fastrack saves $89.95 per officer. If an instructor travels to your facility, travel is one flat charge starting at $1,500, with no per-mile billing. Training in Longview carries no travel charge.
What happens after I pay?
You submit one roster for the whole group. From that roster, every officer gets an account and a login by email automatically, and each one is already enrolled in the right courses when they sign in. Nobody has to find the class, create an account or check out on their own.
One practical tip: because logins go out by email, check that every address on your roster is one the officer actually reads. If a login lands in an inbox the officer never checks, that officer will sit at not signed in until someone notices.
How do I see who is keeping up?
Your company gets a manager login. It shows one screen with your roster and where each officer stands: started, finished, or not signed in yet. It is scoped to your company only, so you see your people and nobody else’s.
That screen is also how you decide when to book the in-person portion. Once most of the group is through the online work, you know the range time will be used well.
When do we schedule the in-person training?
After payment, not at checkout. Payment and scheduling are separate on purpose. The online portions are self-paced, and the in-person sessions are booked afterward on dates that suit your roster, whether that is at your site or in Longview.
What is covered in person?
Depending on what you booked, the in-person work can include the Level 3 firearms qualification, the OC Pepper Spray practical and the Level 4 Personal Protection Officer course. Under 37 TAC §35.141(a)(2), Level 3 must be taught by a department-approved school and a department-approved instructor, and under §35.141(a)(3), Level 4 requires a minimum of fifteen classroom hours. Plan your coverage with that classroom time in mind.
If weather or a facility closure cancels a session, it is rescheduled to the next mutually workable date at no additional training charge.
What happens once officers qualify?
Certificates go out on a set clock. Under 37 TAC §35.147(a)(1), the approved school issues the original certificate within seven days after the student qualifies. The same rule, at §35.147(a)(4), requires the school to retain training records for 24 months, which is useful to know if a client or auditor later asks for proof.
If you have your officer count, courses and location settled, you are ready for the first step. For most companies, the invoice is waiting the moment the form is submitted.
Quick answers
Do I have to choose training dates when I pay?
No. You pay the invoice first, officers start the online work, and the in-person sessions are booked afterward on dates that suit your roster.
Can we book a single course for the group instead of the Fastrack?
Yes. Level 2, Level 3, Level 4, OC Pepper Spray and Armed Security Recertification can each be booked for a group on their own.
Do our officers need to sign up or pay for anything?
No. One invoice covers every officer, and each officer receives a login by email that is already enrolled. More detail is on our FAQs page.
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