Terms and Conditions
We do not sell, share, or give your information to any third party. We only use your information to enroll you in your course and to keep you informed as a customer. Including renewal reminders, class scheduling updates, and occasional promotions for East Texas Security Training Academy. You can opt out of promotional emails at any time.
Policies Included in These Terms
By accepting these Terms and Conditions you are also accepting our Refund and Returns Policy and our Privacy Policy. Both form part of these terms and apply to every purchase and enrollment, whether it is made by an individual or by a company on behalf of its officers.
Personal Information
The information we collect from you, including your name and your driver’s license or State ID number, is required by the State of Texas because it must appear on your certificate of training. We also collect the last 4 digits of your Social Security number for the same reason. This information is used only to complete your certificate of training and is not shared for any other purpose.
Course Access
You will have 6 months of access to complete your online coursework and download your certificate of training. After 6 months, your account and course access will be automatically deactivated.
Refund Policy
We have a no-refund policy. Once you purchase a course, you have instant access to paid course material, so refunds are not offered after purchase. No exceptions.
Pass Guarantee
If you don’t pass on your first try, you can retake the exam as many times as you need, at no additional cost, until you pass.
Website Security
Our website is monitored by current security software and meets applicable PCI security requirements for handling payment information.
Payment Security
Payments made on our website are securely processed by Stripe, which uses industry-leading payment security and is also used by companies like Amazon, Google, Shopify, and Salesforce. We do not store your card information on our servers.
Rescheduling an In-Person Class
This section applies to individual enrollments only. It does not apply to group bookings made by a company at group rates, which are covered by Group Bookings: If a Class Cannot Be Held below.
Rescheduling is what we offer in place of a refund on in-person training. If you have paid for an in-person class and cannot attend your scheduled session, you may move to a later date at no additional cost, up to three times.
You must request the change at least 24 hours before your scheduled class. Requests made inside 24 hours, and failing to show up without telling us, are not covered by the rescheduling allowance. Instructors and range time are booked in advance, and a seat given up at the last minute is one nobody else could take.
Beyond three reschedules we look at each request case by case, and we will often still work with you depending on your circumstances. Contact us as early as you can.
Group Bookings: If a Class Cannot Be Held
This section applies only to group bookings made by a company at group rates. It does not apply to individual enrollments.
If a scheduled group class cannot be held because of an event outside the reasonable control of either party, the session is rescheduled to the next mutually available date at no additional training charge. This includes severe weather, acts of God, fire, flood, natural disaster, closure of the range or training facility, loss of power or water at the training site, government order or restriction, public health order, civil disturbance, war or act of terrorism, and failure of commercial transportation.
Travel and lodging costs already committed that cannot be recovered remain payable. This provision applies to group bookings only. It does not apply where a company or a student fails to appear, cancels for its own reasons, or is unable to attend for a reason within its own control.