Privacy Policy

We do not sell, share, or store your information for any purpose beyond providing your course and staying in touch with you as a customer.

Your driver’s license or State ID number, and the last 4 digits of your Social Security number, are only collected because Texas law requires them to appear on your certificate of training after you complete a course.

We may use your name, email, and phone number to send you renewal reminders, class scheduling updates, and promotions for East Texas Security Training Academy. You can opt out of these at any time. We will never sell your information or share it with any outside company.

Our website is monitored by current security software and meets applicable PCI security requirements for handling payment information.

Course Access

You will have 6 months of access to complete your online coursework and download your certificate of training. After 6 months, your account and course access will be automatically deactivated.

Refund Policy

We have a no-refund policy. Once you purchase a course, you have instant access to paid course material, so refunds are not offered after purchase.

Rescheduling an In-Person Class

Rescheduling is what we offer in place of a refund on in-person training. If you have paid for an in-person class and cannot attend your scheduled session, you may move to a later date at no additional cost, up to three times.

You must request the change at least 24 hours before your scheduled class. Requests made inside 24 hours, and failing to show up without telling us, are not covered by the rescheduling allowance. Instructors and range time are booked in advance, and a seat given up at the last minute is one nobody else could take.

Beyond three reschedules we look at each request case by case, and we will often still work with you depending on your circumstances. Contact us as early as you can.